Greyhound security guard forces woman into cold after she speaks to reporter

February 2, 2010 @ 12:26AM

Greyhound security guard forces woman into cold after she speaks to reporter

By Carlos Miller -...

In another shining example of how some people are unable to handle a little power, a security guard from Greyhound Bus forced a woman into the cold after she had voiced her complaints to a reporter about the company’s dismal service.

The incident occurred after a busload of passengers en route to St. Louis had been stranded in Memphis for four straight days without even a complimentary coffee from the company.

Greyhound blamed icy road conditions for the delay, but several buses heading toward Chicago were not delayed.

The security guard is so dumb that he probably thought he would get commended by the company for punishing the passenger for voicing her complaints to a TV reporter.

Instead, he has been suspended after the report aired on a local television station, then went national on several sites. He’ll probably get fired.

Greyhound told The Commercial Appeal in Memphis that they had been accommodating some passengers, but the ones interviewed on TV said they had done nothing.

Passengers were offered food discounts or meal vouchers on a case-by-case basis and some were offered refunds on their tickets and return trips to their original destinations.

A Greyhound spokeswoman told the newspaper that the televised report is “not representative of the company’s values as they relate to customer service.”

But according to Wikipedia, this is nothing new for Greyhound.

In recent years, Greyhound has been plagued by numerous customer complaints, including chronically late buses, rude employees, unclean facilities, unsafe conditions, mechanical failures and accidents. Buses have been known to arrive several hours after their scheduled departure time and employees have been dismissive and even verbally abusive of passengers who ask for help. Reports of lost drivers are also frequent. Calls to Greyhound’s customer service line (1-800-345-3109) go unanswered or are bounced from representative to representative without the customer’s issue being ever solved.

One particularly notable incident involved a passenger, Meg Stivison, being charged over $1,000 for a trip from Raleigh, NC to Asheville, NC due to repeated charging of her debit card. Ms Stivinson was unable to receive any response from Greyhound until her situation attracted media attention, after which Ms Stivinson received a form letter apology and a refund.

Greyhound security guard, right, forces woman into cold after she speaks to reporters.

Comments

Anonymous

2 years ago

I can’t believe this happened with a news crew there. I hate it when people get treated like doormats. All those passengers should be interviewed once their ordeal was over.
Rob´s last blog ..Technomania Circus Presents The Parody Show

Anonymous

2 years ago

I actually watched that twice, I could not believe it the first time, I hardly believed it the second. Anyone that isn’t profoundly bothered that children turn out to be adults like him needs to have their head examined.
Tim Post´s last blog ..But I Just HAD A Vacation!

Anonymous

2 years ago

I tried to take Greyhound from Miami to Boca Raton.
The Miami station was this little bungalow
in a bad neighborhood with this awful odor
and cranky clerks.
I couldn’t believe this was “the” Miami Greyhound station. Someone ought to do an expose on Greyhound in general. How did it get so skanky?

Anonymous

2 years ago

Greyhound wasn’t much the last time I rode them, a couple decades ago. Clearly they’ve gone downhill since, far and fast.

Anonymous

2 years ago

The greyhound stations in my area of Ontario have all been downgraded over the last couple years. Even those that were nothing more than an empty parking lot to begin with have been traded for a more remote, out of the way parking lot!

Anonymous

2 years ago

Greyhound’s approach to customer service: “If you had an options, you wouldn’t be riding the bus.”

I had a friend put a critical package on a bus, because it was the fastest way to get it to me. Eighty miles, with no stops in between. He watched the bus pull out, and I was there when it arrived. No package. Couldn’t be found, didn’t know what I was talking about.

THREE DAYS LATER, they called to let me know my package had arrived.

Anonymous

2 years ago

I’d stay in Memphis for a week if they threw in a date with Downtown Lori Brown.

Anonymous

2 years ago

I feel a tiny bit bad for the guard. My guess is he did exactly what he was told to do, and now gets thrown under the bus to save some sociopath higher up the food chain.

Anonymous

2 years ago

I HATE EQUALLY, AND JUSTIFIABLY EVEN-HANDED, GUARDS WHO ABUSE O-O MANAGEMENTS AND/OR CLIENTS WHO ABUSE GUARDS- A VICIOUS CIRCLE! HOW LITTLE IT TAKES TO OFFER SOME COFFEE, OR SIMPLY WORDS OF COMPASSION! BE POLITE—EXCEPT WHEN ABUSED–THEN GIVE ‘EM UNRELENTING HELL! WHAT “KNUCKLE-DRAGGING-GENE-POOL” IS GREYHOUND ( AN INBRED DOG FOR A MASCOT–APPROPRIATE, IN A SICK WAY! )HIRING FROM—HMMMMM???!!

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9 months ago

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